FAQ

(Frequently Asked Questions)

Welcome to the Grocevio Help Center. Here you’ll find quick answers to the most common questions about orders, payments, shipping, and more. Our goal is to make your shopping experience smooth and stress-free.

How can I place an order?

You can shop directly on grocevio.com by adding items to your cart and checking out using our secure payment options. You’ll receive a confirmation email once your order is successfully placed.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other trusted payment providers. All transactions are processed securely to protect your personal information.

How long does delivery take?

Most U.S. orders are processed within 1–3 business days and delivered within 3–7 business days, depending on your location and chosen shipping method.

How can I track my order?

After your order is shipped, you’ll receive a tracking email with your shipment details. You can also use the Track Your Order page on our website to see the current delivery status.

 What is your return policy?

We offer a simple and customer-friendly return policy. Most items can be returned within 30 days of delivery in unused condition with original packaging. Check our Return Policy page for complete details.

 Do you offer discounts or promotions?

Yes! Grocevio regularly offers seasonal discounts, bundle deals, and exclusive promotions. Subscribe to our newsletter or follow us on social media to stay updated.

Do you ship internationally?

Currently, we only serve customers within the United States, but we plan to expand international shipping soon.

 How can I contact customer support?

You can reach our support team anytime through our Contact Us page or by emailing sales@nevix.store. We usually respond within 24 hours.